Managing the Acquisition of Third-Party Systems
Our primary service is to help multi-channel merchants make an optimum selection of systems for:
- Order entry (web, phone, mail)
- Customer service, order processing
- Inventory management
- Fulfillment (pick/pack/ship/returns)
- Customer Database management
- Response Analysis
Our role in the systems acquisition process is to:
- Develop functional specifications
- Prepare a Request for Proposal
- Select vendor candidates
- Review proposals
- Negotiate contracts
- Manage system implementations
Resolving Vendor-User Conflicts
The relationship you create with your systems vendors is critical to the long-range viability of the company. Don’t let these become derailed by misunderstandings, lack of focus, or change of management on the user or vendor side. As a knowledgeable third-party, MSA can work with you to get things back on track.
Background
Ernie Schell has served over 250 clients in the U.S., the U.K. and Australia. Please contact us for a select list of these clients or to answer any questions you might have.
Email: ernie@schell.com
Phone: 267-987-7638
108 N. Washington Avenue, Ventnor City, NJ 08406
See our related blog: Direct Commerce Systems and Services