Multichannel OMS/WMS/CMS Guide (Solutions for Order Management, Warehouse Management, Customer Management)

Ability Commerce: abilitycommerce.com – Ability Commerce offers mid-market retailers a scalable, fully integrated suite of direct commerce functionality. Ability CCS OMS(Cloud and On-Premise) goes beyond basic order management, handling the entire life-cycle of your daily business operations—from sourcing inventory to depositing funds from completed orders. POS and WMS with RF technology are included. CCS is PA-DSS validated for safe payment processing. SmartSite Ecommerce Platform is designed for speed, mobile enabled out-of-the-box, offered separately or fully integrated with CCS (real-time communication). They implement their own software, which is 100% USA-based and offers Amazon selling automation, digital marketing, catalog, and contact center services.
Accupointe: accupointe.com – Direct 500 handles eCommerce, order management, fulfillment, multichannel sales (B2B/direct-to-consumer), CRM, manufacturing, forecasting, accounting, and finance.  A Sage Software Partner.
Agiliron: agiliron.com – “Sell in More Places but Manage in One.” Grow sales by easily adding new channels, like Retail POS, Webstores, Amazon, Mobile stores, eBay and more.
Aptos: aptos.com – Every order is processed the same way within Aptos Enterprise Order Management. Handles multichannel sales, sourcing, real-time inventory, shipments, returns, credits and other logistical tasks.
Brightpearl: brightpearl.com – Manage inventory, accounting, customers, suppliers and fulfillment in an omnichannel business. Flexible solutions to handle sales (omnichannel and wholesale), purchasing, ecommerce, fulfillment, and reporting.
Celerant: celerant.com – Our retail POS system lets you manage point of sale, inventory, integrated eCommerce, marketplace integrations, mobile applications, digital marketing and more through one flexible solution.
CIO Direct: ciotech.com – A web-based order management solution and multi- warehouse management system designed for third-party fulfillment centers and multi-channel merchants. Easy intergration with eCommerce carts.
CoLinear Systems, Inc.: colinear.com – The easy-to-use “Response” system helps mid-cap catalog and internet retailers streamline the order management, customer service, warehouse, and fulfillment process.
Circle Commerce: circlecommerce.com – Integrate every aspect of your business -ecommerce, shopping channels, POS, order management, CRM, marketing, purchasing, products, WMS, and financials – to make data-driven business decisions. Because CircleHub has a 100% adaptable architecture, all tasks that an organization requires to be run can be fully addressed, so that the unique (and complete) set of tasks for each organization are done by the system where possible. CircleHub was designed to take full advantage of the architecture of its database, and modern server technology so the entire system is running directly in memory, making reporting functions dramatically faster than in any competing environment.
CORE Technologies: channergy.com – Multi-channel manager for marketplaces, webstores, retail POS, plus Order, Inventory and Customer management. Run locally or in the cloud. Easy to use and touch-screen friendly.
Coresense: coresense.com –  Manage POS, ecommerce, inventory , orders, and customers with a centralized database providing you with a real-time view of your customers and their business.
Demandware: demandware.com – Salesforce Commmerce Cloud supports mobile/social integration plus POS for powering everything from commerce to marketing, customer service, community, and beyond.
Enspirecommerce: enspirecommerce.com — Omni-channel order management, POS/mPOS, PIM, trading partner EDI, fulfillment from store or drop ship, and e-commerce solutions rapidly integrate with existing retail systems.
Episerver: episerver.com – For retail, direct, B2B, and wholesale, Episerver has built-in A/B testing and three kinds of personalization, marketing automation, customer service, and a customer management system.
Freestyle Solutions: freestylesolutions.com — Multi-channel Order Manager handles sales online, via Amazon, from stores or your call center. Manage your warehouse, order fulfillment, customer service, plus back office automation.
GoECart: goecart.com – A one-solution omni-channel platform for fast, easy enterprise eCommerce with POS, OMS, inventory management, call center and CRM modules for multi-brand, B2B and B2C sites.
GudTech, Inc.: retailops.com – Manage vendors, POs, products, warehouses, fulfillment, omnichannel orders, and analytics and reporting. Automate and streamline repetitive tasks, create cost-saving rules, update all sales channels automatically.
HSO: hso.com – HSO and Microsoft Dynamics offer a cloud-based OMS/CRM solution with built-in intelligence and predefined business processes plus comprehensive customer contact, behavior, and order information.
InterlinkOne: interlinkone.com – Tying  marketing, CRM, inventory, pick/pack/ship and fulfillment together, providing web-to-print and storefronts to support fulfillment of physical and electronic materials and collateral.
Intershop: intershop.com – Intershop Commerce Suite manages the customer experience, product information, customer data, personalization, cart and check-out, internationalization/localization, analytics and reporting for complex mid-market needs.
JDA: jda.com – Retail planning, store operations, manufacturing, and omnichannel retail solutions to optimize delivery, predict and shape demand, fulfill faster and more intelligently, and improve customer loyalty.
Kibo: kibocommerce.com – Create promotions, landing pages, and marketing content optimized for organic and paid search conversion from a single interface for intelligent on-site search and merchandising.
MACH Software: machsoftware.com – A fully integrated on-line system designed to meet the order processing, purchasing, inventory management, CRM, marketing and accounting requirements of today’s multi-channel merchant operation. The system can include a fully integrated Point of Sale (POS) module, and an electronic catalog on the Web. MACH Software has successfully integrated with more than 20 web platforms in dozens of formats from your in-house-created site to the most well-known and sophisticated web providers in the industry. The applications are built on an IBM SQL compliant database that runs on Windows, AIX and Unix Server Operating Systems using PC workstations or terminals.
MNP: mnpthesolution.com – A modular solution that includes PSM/Active (Buying and Product Management), OrderActive OMS, WMS/Active for inventory and fulfillment, and the IntraActive internet platform with customizable workflows. For over 15 years MNP has provided enterprise software for omni-channel retailers, direct marketers, and third-party logistics/order fulfillment service providers. Coupling a user-friendly, transparent business model with a strong work ethic, the company strive for mutual business growth.
Monsoon Commerce: monsooninc.com – Integrated solutions for mid-size merchants to easily manage inventory, orders, and fulfillment across channels; also intelligently prices products with patented pricing engine.
InOrderMorse Data Corp.: morsedata.com – Cost effective and modular, InOrder is the end-to-end ERP solution that serves as one central system to manage everything from eCommerce, customer response, campaign and list management, order, inventory and warehouse management, accounting and reporting. InOrder is designed specifically for internet retailers, multichannel merchants, 3PL services and publishers; usually with ten or more users. InOrder handles web, phone, email, EDI, POS and catalog sales in real time for immediate and accurate inventory and order processing. InOrder may be cloud-based or installed on site.  All of your data is stored in a single Microsoft SQL Server database.
Natural Solutions: naturalsol.com – Secure state-of-the-art design and comprehensive services to meet all of your business needs. Customers experience seamless channel integration throughout the buying and service process.
Netsuite: netsuite.com – Unified business management suite, encompassing ERP/Financials, CRM and ecommerce for more than 40,000 organizations for cloud-based, mobile-enabled and social sales, marketing, and fulfillment.
NewHaven Software: newhavensoftware.com – Fully interated solutions for eCommerce integration, point of sale, order management, customer contact and relationship management, inventory and purchasing, warehouse management, fulfillment, shipping and reporting.
Oracle + Bronto: bronto.com – Complete Commerce Marketing Automation for Profiling, Messaging, and Analytics for a complete customer picture to create targeted, behavior-based marketing.
Order Dynamics: orderdynamics.com – Online order management helps merchants  connect digital commerce to physical stores with real-time inventory to minimize shipping costs, manage OO/PIS, in-store returns and omnichannel fulfillment.
Order Management Systems, Inc: ordermanagementsystems.com – Consolidate sales channels with modules for managing customers, orders, inventory, and marketing data. Search, display, export, update, and reference all customer data for all teams.
Peppler & Assocs.: peppler.com – The competely customizable Directions system handles call center and Web order entry, eCommerce, warehouse management, merchandising/purchasing, and marketing with financials.
Pulse Commerce: pulse-commerce.com – Optimize Your Retail Operations, improve order turn around, increase customer satisfaction, and optimize inventory control and fulfillment costs to increase margins by 20% or more.
Radial: radial.com –  Create seamless, unified brand experiences across digital and physical channels, devices and physical stores for order management, sophisticated order routing, fulfillment/transportation and actionable analytics.
ReadyCloud: readycloud.com –  Activate the apps you need to manage orders, shipping, returns, and CRM across all sales channels, then analyze data from a central, cloud-hosted platform.
SAP Hybris: hybris.com – Give customers a consistent and meaningful experience across every channel. Create dynamic apps, convert more customers and save time with YaaS — an advanced microservices ecosystem.
Stone Edge Technologies Inc.: stoneedge.com – Full order lifecycle management. Order processing is a major strength, accommodating more than 2.5 million orders from one sales channel in a single day.
Symphony Commerce: symphonycommerce.com – Optimizes all processes from shopping through fulfillment, on a cloud-hosted platform for managing orders, purhcases, inventory, fulfillment, and customer service, with a multi-warehouse fulfillment network.
Terno & Assocs.: Terno.com – Complete turnkey browser-based program to manage orders by mail, phone, web, and retail stores and support customer service, plus list management and extensive reporting.

Compiled and maintained by Ernie Schell, Marketing Systems Analysis, ernie@schell.com, 267-987-7638